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311 calls wired stephen johnson What a Hundred Million Calls to 311 Reveal About New York
What a Hundred Million Calls to 311 Reveal About New York
Client
Wired Magazine
Type of Work
Diagrams and Visualizations

A print piece designed for Wired Magazine visualizing 311 calls in New York City.

Receiving over 50,000 calls a day, NYC311 was set up to field complaints and provide other important information to New York City citizens such as school closings and recycling rules. We took data from 34,522 calls between September 8 and 15, 2010 and plotted the most common complaint types by time of day in the form of a stream graph. What resulted was a colorful portrait of what irks New Yorkers all hours of the day and night.

This piece was originally printed in Wired Magazine, reprinted in Wired Korea, exhibited in the MoMA, and displayed alongside our Montpellier piece at the Contemporary Cultural Center La Panacée in Montpellier, France.