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311 calls wired stephen johnson What a Hundred Million Calls to 311 Reveal About New York
What a Hundred Million Calls to 311 Reveal About New York
Client
Wired Magazine
Type of Work
NYC’s 311 call center, which receives more than 50,000 calls each day, offers citizens information on school closings, recycling rules, etc. and fields complaints on anything from property taxes to rodents. In an undulating, colorful graphic, we plotted the most common complaints by time of day, exposing what irks New Yorkers at all hours of the day and night. Originally published in Wired magazine in 2010.